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Shipping & Returns

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Shipping

 

U.S.A. ORDERS (SHIP TIME: 5-7 DAYS)

All orders in continental US receive free shipping on orders over $80 USD, otherwise shipping will be a flat rate of $5 USD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-4 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via USPS, FedEx, DHL and UPS for American orders.

Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.

CANADIAN ORDERS (SHIP TIME: 5-8 DAYS)

All orders in Canada receive free shipping on orders over $100 CAD, otherwise shipping will be a flat rate of the equivalent of $5 CAD per order. Orders paid for will be fulfilled within 3 days. Our third party shipping company will then take 2-10 days for delivery. This timeframe is subject to third-party courier delays.

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post and UPS for Canadian orders.

INTERNATIONAL ORDERS

At this time, we do not ship outside of Canada and the USA.

PREORDER POLICY

We appreciate your preorders for our products! Estimated delivery dates will be specified on the product page. Estimated release dates may change, and you can cancel your preorder at any time before shipment, with refunds following our standard policy.

 

Returns

If you are not 100% satisfied with your purchase, please return it for a full refund within 14 days of purchase. Products must be returned in new or gently used condition – we reserve the right to refuse refund if a product is returned damaged or heavily used.

To process your return, please e-mail us at info@thepeacelabs.ca and provide your:

  • Name:
  • Order number:
  • Item returning:
  • Reason for return:

We will respond to your request within 3 business days.

SHIPPING FOR RETURNS

You will be responsible for paying your return shipping costs. Please note that any original shipping charges (if applicable) are non-refundable.

We will issue your refund within 5 business days of receiving your return. You will be notified via e-mail once the refund has been processed. The refunded amount should be available on your original method of payment within 7-10 business days, depending on your payment method.

EXCHANGES

We will replace items if they are defective or damaged. If you’d like to exchange your product for the same item, please email us at info@thepeacelabs.ca. If you ordered the wrong product and wish to exchange for another product, please send our team an email at info@thepeacelabs.ca. Please note that we will only exchange products that are unopened and unused, and sent via tracked shipping. Return mail costs are the responsibility of the buyer, and we are not responsible for any additional shipping costs.

ORDER ISSUES

If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right!

LOST ORDERS

If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number.